PearlTrail Tours Terms and Conditions

Cancellation and Amendment Policy

To ensure we provide the highest level of service and guaranteed tour departures,
cancellations and amendments may be subject to fees. This policy applies to all group and
private tours booked through PearlTrail Tours.

• Group and Private Tours:
  Cancellations received more than 21 days before the tour departure date are eligible
  for a full refund.
  Cancellations received between 14 and 20 days before the tour departure date will
  incur a charge of 50% of the total payment.
  Cancellations received 13 days or less before the tour departure date are non-
  refundable.
• Late Arrivals and No-Shows: Late arrivals and no-shows are non-refundable. This applies
  to any tour participant who fails to arrive on time or arrives after the tour has started.
  Changes to This Policy From time to time, the terms of this policy may be updated at the discretion of PearlTrail
  Tours. In the event of such changes, the new policy will apply to all tours booked after the
  update. For any questions regarding our cancellation policy, please contact us at
  info@pearltrailtours.com.

General Conditions

• Optional Excursions and Additional Services: Any optional excursions or additional
  services requested by guests can be provided, and the associated costs will be charged
  accordingly.
• Wildlife Park Visits: Visits to wildlife parks are undertaken at the clients' own risk. Safari
  jeeps are equipped with basic amenities and insurance coverage.
• Travel and Medical Insurance: We strongly recommend that all guests arrange their own
  comprehensive travel insurance. This should cover cancellations or delays due to
  unforeseen circumstances beyond our control (e.g., inclement weather, strikes, natural
  disasters, or other unexpected events). Guests are also advised to secure medical and
  personal insurance to cover any potential medical expenses, loss of baggage, personal
  belongings, or other travel mishaps. PearlTrail Tours and its local partners are not liable
  for any such unforeseen circumstances. All claims for reimbursement must be made
  directly with your insurance provider.

Valid Identification

Please ensure that all members of your party have a valid form of identification with them on
the day of the tour. This is particularly important for guests who have qualified for a
reduction based on age or student status. Students should carry a valid photo ID on every

tour.

Privacy

PearlTrail Tours requires clients to provide certain personal information to facilitate the
booking and delivery of tours and services. By booking with us, clients agree that this data
may be shared with our third-party suppliers to provide the requested tour services. All
personal data will be handled in compliance with relevant privacy laws.

Force Majeure

In the event that a site, attraction, or scheduled visit is closed due to force majeure, including
but not limited to strikes, natural disasters, or other unforeseen events, PearlTrail Tours will
do its best to contact guests as soon as possible. We will o
er a suitable substitution,
reschedule the tour route, or provide a refund at our full discretion.

Disputes

This agreement is governed by the laws of Sri Lanka. In the case of a dispute that cannot be
settled amicably, exclusive jurisdiction is conferred on the courts of Sri Lanka. Guests agree
that any controversy between the parties concerning this agreement should be submitted in
writing for mediation.